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If you are not completely satisfied with your order you may return it within 14 days from your shipment date for an exchange or refund. However, All non-defective products must be in their original packaging, and in as-new condition. We will not be held responsible for shipping charges.
All returns must go through the RMA process and receive prior authorization before being sent back to us. To request an RMA, contact Customer Service Center
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Returned packages must include an RMA number on the outside of the package, as well as a copy of your printed invoice. If you do not have your invoice, please include your name, address and phone number so we may contact you regarding any questions we may have. The lack of an RMA number will result in a refusal of your package.
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All returned cartridges must be filled 100%. We are not responsible for damage to the print-head or circuitry as a result of improper handling, storage or misuse. When removing protective tape and devices please be sure not to damage these areas.
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Requests for replacement cartridges or refunds will not be granted until your returned packages have been received.
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Please allow up to 14 business days to process your refund from the time it reaches our warehouse. If you need an immediate replacement, we recommend that you place a new order and request a refund of the original order separately. We will not be held responsible for cancellation fees.
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When returning any items, please use a postal delivery confirmation or tracking number to avoid loosing shipments.
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We reserve the right to deny credit or replacements and charge the customer for parts and labor if the products returned are deemed satisfactory or non-defective.
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We are not responsible for customer shipping costs to return non-defective or incorrectly ordered products.
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Customers must obtain a Return Material Authorization ("RMA") number by contacting Customer Service at contactus2@robotis.com . Returned products should be informed in advance before being returned.
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